PETOUR is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect information that we gather from users of our website, and related services.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

Information We Collect

We collect various types of information to improve our services and enhance your experience with PETOUR. This includes:

• Personal Information: This includes information you provide when creating an account, placing an order, or contacting us, such as your name, email address, phone number, and shipping address.

• Payment Information: When making purchases, we may collect payment details like your credit card information, which is processed by our secure third-party payment processors.

• Non-Personal Information: We may collect information on how you interact with our website, including IP address, browser type, device information, and browsing activity.

How We Use Your Information

We use the information collected to:

• Process and fulfill your orders.
• Communicate with you regarding orders, promotions, or customer service inquiries.
• Improve our website, services, and product offerings.
• Personalize your experience on our site.
• Comply with legal obligations and protect our rights.

Sharing Your Information

PETOUR does not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors that help us provide and improve our services, including payment processing, shipping, and analytics. These providers are required to keep your information confidential and use it only for the services we have hired them to perform.

• Legal Compliance: We may disclose your information unless requested by the competent authorities of the host country.

• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, such as:

• Access: Request access to your personal information.

• Correction: Request corrections to any inaccuracies in your information.

• Deletion: Request deletion of your personal information, subject to certain exceptions.

• Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at https://petour.sg/contact-us/#contact.

International Transfers

PETOUR is based in Vietnam. By using our website, you consent to the transfer, processing, and storage of your information in Vietnam and any other country where we operate.

Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated Privacy Policy will be posted on this page, and the date of the last update will be indicated at the top.